Terms of Service

1. The Service

Trash Tools is business software for independent waste haulers: route management, customer billing, driver dispatch, customer signups, and dumpster rental booking. Your account (a "workspace") is provided on a subscription basis with a free trial.

We may improve, add, or remove features over time. We will not materially reduce the core functionality of your paid plan during a period you have already paid for.

2. Accounts

You must provide accurate information when creating an account and keep it current. You are responsible for safeguarding your credentials and for all activity in your workspace, including activity by team members you invite. Notify us promptly at support@trash-tools.com if you suspect unauthorized access.

You must be at least 18 years old and using the Service for business purposes.

3. Subscriptions, trials, and billing

New workspaces begin with a 14-day free trial. No payment method is required to start. When the trial ends without a subscription, access to the administrative dashboard is suspended until you subscribe; your public booking site, customer portal, and driver tools remain available so your customers are not disrupted.

Paid subscriptions are billed in advance, monthly or annually, at the prices shown at trash-tools.com/pricing at the time you subscribe. Subscribing during a trial does not shorten the trial — your first charge occurs when the trial ends.

You can upgrade, downgrade, or cancel at any time from the Subscription page in your dashboard. Cancellation takes effect at the end of the current billing period. If a payment fails, we retry it and notify you; continued failure suspends dashboard access until payment is resolved.

Except where required by law, payments are non-refundable; when you cancel, you keep access through the period you have paid for.

4. Your data

You own the business data you and your customers enter into your workspace — customer records, routes, bookings, invoices, and related content ("Customer Data"). You grant us the rights needed to host, process, transmit, and display Customer Data solely to provide the Service.

For personal information contained in Customer Data, you are the controller and we act as your processor, as described in our Data Processing Addendum and Privacy Policy.

You can export your customer and booking data from the dashboard at any time. After account closure, we retain workspace data for a limited wind-down period (described in the Privacy Policy) and then delete it.

5. Payments to you are processed by your own accounts

Payments from YOUR customers (residents, renters) are processed through payment accounts you own — your Stripe or Square account, connected with your own credentials. Those funds flow directly to you; we never hold, control, or take custody of your customers' payments. Your relationship with your payment processor is governed by that processor's terms, and you are responsible for complying with them.

Your subscription fees to us are processed by Stripe on our behalf.

6. Messaging compliance is shared

The Service can send email and SMS notifications to your customers on your behalf. You are responsible for having the right to contact the recipients you load into the Service — including obtaining any consent required by laws such as the TCPA and CAN-SPAM for messages you originate — and for honoring opt-outs. We provide opt-out tooling (including automatic handling of STOP replies) and suppress recipients who have opted out.

We may suspend messaging features for a workspace generating unusual complaint, bounce, or carrier-violation rates.

7. Acceptable use

You agree not to misuse the Service. In particular, you will not:

• use the Service to break the law or infringe others' rights;
• send spam or messages to people who have not agreed to receive them;
• probe, disrupt, or overload the Service, or access another workspace's data;
• resell or white-label the Service itself without our written agreement;
• upload malicious code or content you don't have rights to.

8. Intellectual property

We own the Service, its software, and branding. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your business while your subscription is active. Feedback you send us may be used without obligation to you.

9. Termination

You may cancel at any time as described in Section 3. We may suspend or terminate a workspace that materially breaches these Terms, creates risk for the Service or other customers, or is required to be terminated by law — with notice where practicable.

Upon termination, your right to use the Service ends. Data export and post-termination retention are described in Section 4 and the Privacy Policy.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUES. OUR TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM. THESE LIMITS DO NOT APPLY WHERE PROHIBITED BY LAW.

12. Indemnification

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or messages you originate through the Service, including claims under communications and privacy laws.

13. Governing law and disputes

These Terms are governed by the laws of [STATE — e.g. Colorado], without regard to conflict-of-law rules. The parties will first attempt to resolve any dispute informally by contacting support@trash-tools.com.

14. Changes to these Terms

We may update these Terms from time to time. For material changes we will notify workspace owners (by email or in the dashboard) and ask you to accept the updated version. Continued use of the Service after the effective date constitutes acceptance.

15. Contact

[COMPANY LEGAL NAME — e.g. Trash Tools LLC], [BUSINESS STREET ADDRESS, CITY, STATE ZIP]. Email: support@trash-tools.com.